At Superior Scents™, every candle and home fragrance product is crafted with care, precision, and intention. Because our products are hand-poured and produced in small batches, we maintain the following return policy to ensure product integrity and safety.
Returns
Due to the nature of our products, we do not accept returns on:
- Used candles
- Burned candles
- Opened room sprays
- Opened oils
- Limited edition or custom products
All sales are final unless the item arrives damaged or defective.
Damaged or Incorrect Orders
If your order arrives:
- Broken
- Leaking
- Defective
- Incorrect
Please contact us within 3 days of delivery at:
support@superiorscents.com
Include:
- Your order number
- Clear photos of the damaged item
- Photos of the shipping box and packaging
Once verified, we will either:
- Send a replacement (if available), or
- Issue a refund to your original payment method
Refund Processing
Approved refunds are processed within 5–10 business days to your original form of payment.
Shipping costs are non-refundable.
Scent Preference Disclaimer
Scent perception is personal and varies by individual. We cannot offer refunds based on scent preference. We encourage customers to read fragrance descriptions carefully before purchasing.
Order Cancellations
Orders may only be canceled within 2 hours of purchase, before processing begins.
Contact Us
For any concerns, please email:
We are committed to ensuring your experience reflects the quality and integrity of our brand.